Frequently Asked Questions
Website Navigation
AspenLaw Studydesk
Downloads
Billing
Website Navigation
| A: |
Under "Customer Service" in the left navigation bar on the left-hand side of
the screen, click “Sign-in.” This will take you to the logon screen; enter your
username and password. |
| Q: |
How do I know if I have successfully
Signed-in? |
| A: |
After signing-in, you will be taken back to the main page. If under Customer
Service in the left navigation bar on the left-hand side of screen it reads
“Sign-off,” you have successfully signed-in. |
| Q: |
My email address, billing address, or
mailing address has changed since my last purchase, how can I update this
information? |
| A: |
Before any purchase, you will be asked to confirm your address. If you wish
to change your address, you can always sign-in and update your profile on the
Edit Profile page (see instructions for updating profile in the “How do I
update my profile?” in the Help Center). |
| Q: |
How do I update my profile? |
| A: |
First, you must sign-in (if you are not sure how to sign-in, refer to “How
do I Sign-in?” in the Help Center). Upon signing-in, you will see a new link
under “Customer Service” – “Edit Profile.” Click on “Edit Profile,” update your
information and click on “Save Changes” in the lower right of the screen. |
| Q: |
How do I return to the homepage? |
| A: |
You can click on “Home” in the upper-right of the screen from any page on
the site. |
| Q: |
How do I search for Aspen titles in
the website? |
| A: |
You can search by Author, Title, ISBN number or Keyword with the "Search
Digital Catalog by" tool in the upper left part of the page. |
| Q: |
When performing a keyword search, why
isn't the keyword in all of the Aspen publications the search returned? |
| A: |
The search returned all publications that had the keyword in the title,
product description, or author information tied to those titles. Keyword
spelling must also be an exact match. |
| Q: |
Some titles have an ISBN13 number.
What is this ISBN13? |
| A: |
Click here
for a detailed explanation of ISBN13. |
AspenLaw Studydesk
| Q: |
Is there a User's Manual for AspenLaw Studydesk? |
| A: |
Yes. Access the AspenLaw Studydesk User's Manual in PDF format
here.
There is also an online learning center and a help menu in the application. |
| Q: |
If I’m using the 60-day trial, will the files I create
be saved and converted if I decide to purchase AspenLaw Studydesk? |
| A: |
Yes. The files you create and store in the application will be saved when your trial is
converted into a permanent license. To convert your trial software, purchase AspenLaw Studydesk
at this website or your local bookstore.
Upon purchase, you will receive a new authorization code that allows you to activate your trial
software as a permanent license. In the application, go to the Help menu, select Register Product,
enter the new code, and click Register. You may also enter the code the next time you receive a
prompt, or at the end of your 60 day trial. |
| Q: |
What happens when the 60-day trial ends and
I don’t want to continue using the software? |
| A: |
If you choose not to continue using AspenLaw Studydesk, simply export any files
you have created to your desktop. Your Brief, Note, Source, and Statute files can be
saved as Adobe PDF files using the SAVE AS PDF option under the File menu within each
file template. Your Outlines can be saved to your desktop in Microsoft Word, Adobe PDF,
or a Rich Text format when you create them via the Outline wizard.
Note: The AspenLaw Studydesk software is necessary to read Aspen Publishers' eBooks so
if you purchase any eBooks to go with your software trial, you will no longer be able to
use them once your 60-day trial ends unless you purchase the AspenLaw Studydesk application. |
| Q: |
Does AspenLaw Studydesk work with the Microsoft Vista
operating system? |
| A: |
Yes. Depending on which updates are included on your computer, you may need to call tech
support for help getting past Vista’s security for the software installation. |
| Q: |
Is there a Mac version? |
| A: |
AspenLaw Studydesk is not currently available for the Macintosh platform but
we are currently researching that option. If you have a Mac now, AspenLaw Studydesk will not work
natively on a Mac. However, you may use virtual machine software such as Parallels, VM Ware,
or Bootcamp, and the Windows OS to run the application on any Intel-powered Mac.
There are currently students doing this and the application is working for them.
Here's how to make it work:
- Install and run virtualization software on your Macintosh.
- Install and run an approved Microsoft Window OS (as per the recommended AspenLaw Studydesk system requirements) on the virtualization software.
- Install and run AspenLaw Studydesk on the Microsoft Windows OS.
|
| Q: |
Does it work on a NetBook? |
| A: |
AspenLaw Studydesk will work on a NetBook as long as the NetBook meets the system requirements.
Most of the NetBooks on the market now meet the system requirements. |
| Q: |
Can I sync data between my laptop and home desktop? |
| A: |
There isn’t direct syncing from one machine to another but you can import and
export your materials. Please contact Technology Support via email:
supportservices@loislaw.com or by phone: 1-877-471-5632 for help with this
process. |
| Q: |
Can I install AspenLaw Studydesk on two computers? |
| A: |
Yes. Your authorization code allows for two installs. |
| Q: |
If I buy a new computer, can I transfer my database
from the old computer to the new computer? |
| A: |
Yes. You can export your materials to a new computer. Tech support is always
available to help if you experience problems. Contact Technology Support via
email: supportservices@loislaw.com or by phone: 1-877-471-5632. |
| Q: |
Can I work in study groups with AspenLaw Studydesk? |
| A: |
Yes. Use import/export to share your documents in PDF, text, or the new Aspen Document Exchange (.ade)
native AspenLaw Studydesk file format that is available in AspenLaw Studydesk 3. |
| Q: |
Can I insert links from my class notes to my case briefs? |
| A: |
You can’t link between documents but you can insert hyperlinks using the word processing tools.
You can also copy and paste information from one document to another, including copying and pasting
eBook material into your notes. |
| Q: |
Under Types of Products, what is the difference between
Application Download and Digital Book Download? |
| A: |
Application Download refers to the software tool that can be used concurrently with any of the eBooks
available. Currently, the only application download is the AspenLaw Studydesk software. Digital Book
Download is an electronic “eBook” version of an Aspen Publishers' publication. |
| Q: |
What is the benefit of purchasing Aspen Publishers’ books in eBook format? |
| A: |
Using Aspen Publishers’ eBooks with AspenLaw Studydesk makes studying more efficient. Aside from having 24/7
access to purchasing eBooks, you can store all of your law school information in one place, link from your notes
directly to terms and definitions in eBook content, integrate eBook content with your search results, quiz yourself
on key concepts in the eBook material, and more. |
| Q: |
Which study aids are available for AspenLaw Studydesk? |
| A: |
Aspen Publishers’ Emanuel Law Outlines, Law in a Flash cards, CrunchTime, Casenote Legal Briefs,
Glannon Guides, and Examples & Explanations are now available in AspenLaw Studydesk
eBook format. Browse available titles by
series or by subject area. |
| Q: |
How do I import Aspen Publishers’ eBooks into AspenLaw Studydesk? |
| A: |
For help importing your eBooks into AspenLaw Studydesk, refer to this
step-by-step guide. |
| Q: |
Do I have to buy study aids to get the Legal Concept lists? |
| A: |
No. All your first-year concepts come pre-loaded. Upper level concepts may require a purchase or
download to update your concepts list. |
| Q: |
Can I print the flashcards I create in AspenLaw Studydesk? |
| A: |
Yes. Selecting the "print" option in the Flashcard wizard allows you to print your own flashcards.
The process requires you to print the back and then the front, feeding the paper back through your printer
for side two. Each page will be formatted to print three 3 x 5 index cards suitable for pre-formatted,
perforated ink jet or laser index cards that are available in any office supply store. Look for index cards
in any brand that lists they are compatible with Avery number 5388. In AspenLaw Studydesk 3, you can also export
your flashcards to Microsoft Word for additional formatting prior to printing. |
| Q: |
Has AspenLaw Studydesk been tested? |
| A: |
Yes. AspenLaw Studydesk has been in use for three years by approximately 6500 law students. |
| Q: |
If my computer crashes will I lose my work? |
| A: |
Similar to working in other programs, your database will remain secure even if you freeze,
but you should save your documents often so you don’t lose current work and back up your database
each time you close the application. Also, it is highly recommended that you back up to an external
source periodically to ensure your database can be recovered by our customer support team in the
event of computer loss or system failure.
To back up your data to external media, follow the steps below.
In AspenLaw Studydesk 3:
- Go to the File menu
- Select Database Tools > Backup
- Name the file
- Click Save
In earlier versions of AspenLaw Studydesk:
- Browse to the following directory on your computer's hard drive: C:\Program Files\Aspen Publishers\AspenLaw Studydesk.
If you installed the software to a location other than the default directory shown above, browse to that directory.
- Copy the database file titled “alsd.sdf.”
- Store the file in a safe location, such as an external drive or CD.
For assistance with reinstalling your software or restoring your database,
please contact Technology Support via email: supportservices@loislaw.com or by
phone: 1-877-471-5632. |
| Q: |
Is there an online backup? |
| A: |
No. Since this is your material, it is saved to your computer. |
| Q: |
Does AspenLaw Studydesk work with voice recognition software? |
| Q: |
Will there be updates to the AspenLaw Studydesk software application?
Will I be eligible to receive these updates? |
| A: |
Yes, there will be updates published for AspenLaw Studydesk. Once you download AspenLaw Studydesk,
the most recent version of the software is always available at no additional cost.
To check for updates follow the steps below.
In AspenLaw Studydesk 3:
- Go to the Help menu
- Check for Updates
- The software will check and notify you whether an update is available
- If an update is available, you will be prompted to download and install it.
In earlier versions of AspenLaw Studydesk:
- Go to www.AspenLaw.com
- Log in to the site with the user name and password you created upon registration
- Click “My Downloads” in the left navigation.
- In your Download Center, look for the version number and release date listed with your
software information. If the version number shown in this location is later than the version
that appears in your application, you should download and install the update.
|
| Q: |
Will I be notified when software updates are available? |
| A: |
In AspenLaw Studydesk 3, a new update feature is available. If you would like the application to
check for updates automatically upon startup, follow these steps:
- Go to the Tools menu
- Select Options
- Check the box that says “Check for Application updates at startup” under the Automatic Updates item
You can also check on your own at any time under the Help menu. For instructions, refer to the question
above “Will there be updates to the AspenLaw Studydesk software application? Will I be eligible to receive
these updates?”
If you are using an earlier version of AspenLaw Studydesk and would like to be notified by email when updates are available, sign up for our monthly News Flash newsletter.
To sign up, just check the "Receive Aspen Promotions" box in your Account Profile. |
Downloads
| Q: |
How do I download my purchases? |
| A: |
Enter your Download Center through the left navigation bar. (This requires
you be Signed-in to the site.) Click on the blue Download icon in the Downloads
Center for the application or book you wish to download. Save the file into an
easy-to-find location on your computer, such as your desktop. Once the file is
saved, you will be prompted to run the application. For digital books with use
in AspenLaw Studydesk, load the books from within the program by pulling down
the “Tools” drop-down menu from the top tool bar and selecting “Load Aspen
Digital Content”. You will need your Authorization Code to unlock both your
application and digital books. (If you are not sure how to use your
Authorization Code, refer to “What is an Authorization Code” in the Help
Center). For more information, view these helpful
Download Instructions. |
| Q: |
How long will my downloads be available on the
download page? |
| A: |
There is no time limit for downloading your purchases. |
| Q: |
What is an Authorization Code? |
| A: |
The Authorization Code is a unique key for your purchase. You must enter
your Authorization Code to install and activate your downloads (during the
install process, you will be prompted to enter this code to complete the
installation). The Authorization Code can be found on the Download Center, and
also on your order confirmation email. |
| Q: |
Will I be able to download my purchases onto
more than one computer? |
| A: |
Upon downloading any electronic product on the www.aspenlaw.com site, you
will be given an Authorization Code for each purchase. That code allows you two
installations of your application or digital book. |
| Q: |
How soon can I download products after
purchasing? |
| A: |
Immediately. Upon completion of the transaction, you will be given a link to
the Download Center where you can instantly download your study aids. |
| Q: |
What if I have purchased downloads, my order
has been completed and I do not see my purchases on the download page? |
| A: |
First check to see if you have received a confirmation email regarding your
order. If you did not receive an email, there may have been a problem
processing your transaction. If you suspect there was a problem with the credit
card transaction, contact Customer Care via email:
customer.service@aspenpublishers.com or by phone: 1-800-234-1660. If you
suspect you are having technical difficulties, contact Technology Support via
email: supportservices@loislaw.com or by phone: 1-877-471-5632. |
| Q: |
I get an error or unexpected behaviors occur when I
try to download a file. |
| A: |
Do one or more of the following:
1) If you are unable to download from other popular download sites such as
http://www.download.com, your Internet connection may be unstable. Contact your
network administrator or helpdesk resource or Internet service provider to
resolve the problem. For example, they may need to configure your computer to
download from behind an Internet firewall.
2) Use a different web browser (for example, Firefox) or contact the
manufacturer of your web browser to verify that the software is working as
expected and is not damaged or configured incorrectly. Note: Aspen Publishers
does not support third-party software, including, but not limited to, web
browsers and FTP client applications.
3) Ensure that you have the appropriate rights on your computer to
download/install the software (for example, administrator rights)
4) Download the file when there is less Internet activity (for example, early
in the morning).
5) Ensure that your hard disk has enough space available for the file you are
downloading. For assistance, refer to the user guide or support resources for
your operating system.
6) If you have installed a 3rd party software which restricts downloading over
the Internet (for example, personal firewalls, antivirus security suites) or an
Internet download application to enhance download performance and reliability,
disable it, uninstall it, or contact the manufacturer of the application to
ensure that the software is working as expected and is not damaged or
configured incorrectly.
Note: If, after working through all the solutions, you are still unable to
download a file from the Aspen Publishers web site, do one or both of the
following: -- See other downloading help articles on the Aspen Publishers web
site at http://www.Aspen Publisherslaw.com/services/help.asp. -- Report the
problem to Aspen Publishers. Please contact Technology Support via email:
supportservices@loislaw.com or by phone: 1-877-471-5632. |
| Q: |
I have not received a confirmation email for my purchases? |
| A: |
Make sure that your email is correct. Also, check to see if you received an
email when you first registered with the Aspen Studydesk. If you did not,
please check in your profile at www.aspenlaw.com to confirm that you provided
the correct email address. If your profile information is correct, please
contact Customer Care via email: customer.service@aspenpublishers.com or by
phone: 1-800-234-1660 for further assistance. |
| Q: |
I downloaded the Aspen Studydesk Application
but it is not working on my computer? |
| A: |
Make sure that your computer’s hardware fulfills the System
Requirements located on the AspenLaw Studydesk product page. If the problem
persists, please contact Technology Support via email:
supportservices@loislaw.com or by phone: 1-877-471-5632. |
| Q: |
My Authorization Code says "err." |
| A: |
An error occurred during your download. If the problem persists, please
contact Technology Support via email: supportservices@loislaw.com or by phone:
1-877-471-5632. |
Billing
| Q: |
What is the return policy for Aspen Publishers
digital product purchases? |
| A: |
Please refer to these terms
for purchases made at www.AspenLaw.com. The cancellation policies for specific
products purchased at this website are listed below. Please contact Customer Care
at customer.service@aspenpublishers.com or 1-800-234-1660 if you require further
assistance with your purchase.
AspenLaw Studydesk Cancellation
All new downloads of the AspenLaw Studydesk software application may be cancelled
within the first 7 days following download for complete credit.
Digital Content (eBooks) Cancellation
Once a digital content file has been downloaded from www.AspenLaw.com, it cannot be cancelled
TeachingLaw.com Cancellation
All new Internet access to www.TeachingLaw.com may be cancelled within the first 21 days for complete credit. |
| Q: |
Will my Billing Address need to match the
address listed with my credit card? |
| A: |
Yes. If the site is unable to process your order due to credit card error,
double-check that your billing address is correct. If it is different from your
shipping address, return to the Billing and Mailing Information page during the
checkout process, uncheck the My billing address is the same as my mailing
address box, click on continue and enter your correct billing address in the
following page. |
| Q: |
I accidentally downloaded the same product
twice. How can get a return/refund? |
| A: |
You can download the same product multiple times. However you can only
install AspenLaw Studydesk and its compatible digital content twice. |
| Q: |
Is the online ordering process on Aspen
Publisher's website secure? |
| A: |
Yes. The Aspen Publishers website uses security provided by
Verisign, which ensures that sensitive information does not pass through
unencrypted. |
| Q: |
How do I provide feedback or suggestions on
Aspen Publishers digital products? |
| A: |
Email product suggestions and feedback about AspenLaw Studydesk to:
studydesk@wolterskluwer.com. (This is not a customer support email.) |
| Q: |
I am a professor. How do I order a complimentary
desk copy of an Aspen publication? |
| A: |
Phone: (800) 950-5259 Monday through Friday 9am - 6pm EST Int'l
customers: call (617) 349-2935 email: legaledu@aspenpublishers.com |
Still have questions about your purchase or online transaction?
Contact Customer Care at
Email:
customer.service@aspenpublishers.com
Phone: 1-800-234-1660
Still have questions about downloading or using your new product?
Contact Technology Support at
Email:
supportservices@loislaw.com
Phone: 1-877-471-5632
We want to hear what you think.
Email product feedback about AspenLaw Studydesk to
studydesk@wolterskluwer.com
